Automated Document Factory Add Customers, Tools, and Industry Rankings

InfoPrint Solutions Company, (Booth 2017) a joint venture between IBM and Ricoh, is launching new support tools and educational materials for Automated Document Factory (ADF) users, while demonstrating ongoing leadership with the announcement of additional ADF customers around the world. This activity underscores InfoPrint Solutions’ ongoing strength in the print-to-mail automation sector, due to its combined approach of customer education and technology innovation.

A recent IDC survey found that 68% of respondents receive their ADF solutions from InfoPrint Solutions.The survey also highlighted that nearly three-fourths of U.S. respondents see value in an Intelligent Mail implementation that is integrated with an ADF solution and expect to see new government regulation around customer communications by 2012. InfoPrint Solutions’ ADF offerings address these needs by establishing communication delivery systems based on the InfoPrint ProcessDirector (IPPD) workflow platform, and supplying a blend of add-ons tailored to each individual client with custom support from the experienced InfoPrint Solutions Professional Services.


Blog launching

An InfoPrint Solutions’ ADF-specific blog site,, is also launching. Led by experts within the company, this blog highlights real life successes across the industry, while elaborating on considerations for streamlining operations and increasing productivity. will encompass video, RSS and Twitter feeds to create a one-stop shop for those looking to learn more about ADF around the world.

InfoPrint Solutions is also unveiling its ADF ROI Calculator, a tool that highlights the significant cost savings companies can realize by integrating a comprehensive ADF workflow. The calculator comprises an online questionnaire focused on analyzing the customers’ current environment, and provides results tailored to specific customers. The ROI calculator is the first step in a multi-level study that InfoPrint Solutions performs on each engagement. IT Managers and mailroom operators can visit the InfoPrint Solutions YouTube channel for a tutorial video on how to use this ADF ROI Calculator. First deployed in the US market, the calculator is being translated to Brazilian Portuguese, Chinese, Japanese, and Korean.


Migrating customers

Thus far in 2010, InfoPrint Solutions has also announced a wide range of customers who have migrated to use ADF solutions. These customers include:

Emerson, the largest print outsourcer in Poland, uses IPPD to drive a mixed environment that includes hardware from InfoPrint Solutions, Nipson, Océ and Xerox. The company started using IPPD’s spooler technology and added the workflow management. Emerson became one of the first customers worldwide for InfoPrint’s Mailroom Integrity automated reprint solution. It also uses Exstream document composition software. “With IPPD we have an open environment which allows us to choose the print hardware that most closely meets our needs and budgets at any time,” says Piotr Rogut, Business Development Director at Emerson.

Servex, one of Spain’s leading outsourcing companies, has deployed the InfoPrint Mailroom Integrity ADF Solution to streamline the printing of important bills and statements for European banks and financial institutions. The company prints more than seven million statements and bills each month and by implementing InfoPrint Solutions’ ADF offering, it has been able to significantly scale down the cost of printing, while offering high-integrity services to its customers. “InfoPrint Solutions has been a truly innovative solutions partner as our company strives to offer our customers the most advanced and bullet-proof outsourcing options,” says Mr. Guardiola, General Manager of Management of Servex.

Merrill Corporation, a leading global provider of technology enabled solutions for the financial, healthcare, real estate, legal and other corporate markets, has chosen its IPPD driven ADF solution as its strategic workflow technology platform. This effort will generate new business by ensuring the highest level of integrity is applied to sensitive documents such as healthcare enrollment kits. “We evaluated a number of offerings from other companies, but determined that what InfoPrint Solutions could provide us was incomparable,” says Jeff Weiss, Vice President of Technology at Merrill.


Lowering costs

Los Angeles Department of Water and Power (LADWP) is the nation’s largest municipal utility, delivering water and electricity supplies to more than four million users in homes and businesses throughout the greater Los Angeles area. InfoPrint Solutions’ ADF offerings will enable LADWP to lower operational costs while increasing customer participation in energy and water savings initiatives via customized messaging and imagery dynamically printed on must-read communications, such as bills. “Our solutions approach enables us to develop ADF offerings that address the needs of each individual customer, from large global corporations to smaller organizations,” says Sandra Zoratti, VP, Global Solutions Marketing at InfoPrint Solutions. “ADF workflow is a vital component to our overall portfolio and our customers’ operations and we are honored to be partnering with these great companies to implement beneficial solutions that help optimize their business processes.”

GRAPH EXPO attendees have the opportunity to try the new ADF ROI Savings Calculator, and subject matter experts are available to discuss ways to improve mailroom operations, drive out costs and demonstrate compliance.