Multi-tiered Training Programs Can Optimize ROI (Return on Intellect)

Amid an ever-evolving industry, there remains one sure thing: the absolute necessity for properly trained operators. Machines that run smoothly and effectively not only lessen downtime and increase productivity but reflect forward-thinking organizations that want both their employees and their customers to succeed.

As printers and binderies across the globe experience unprecedented turnover, cost-effective training is essential to help manage expenses, enhance equipment utilization and protect capital investments. Companies that learn how to recruit, train and retain their key employees will have a competitive advantage. And training can help optimize your company’s talent pool by enabling employees to not only achieve organizational goals, but individual goals as well.

The benefits of training and educating employees have been well documented, and include:

  • Increased productivity. This bottom-line benefit not only satisfies your customers, but helps businesses achieve their long-term profit goals.
  • Caring culture. A commitment to training assimilates into the company’s culture, and is a reflection of organizations that truly care about their people.
  • Enhanced morale and job satisfaction. When employees feel good about themselves, it shows in better attitudes and better performance. Confident, knowledgeable operators are more motivated to take on each day’s workload.
  • Safer working conditions. Properly run machinery means better safety for all—and less risk to the company.
  • Career advancement. Training uncovers future leaders, and demonstrates an organization’s dedication to developing a team of professionals on the cutting edge of knowledge and best practices.
  • Increased efficiencies. Better organized processes are developed when machines run properly.

The Educational Process Evolves

Although organizations must arm their employees with the tools and knowledge needed to grow and succeed, the training offered must produce the desired results. After all, ineffective training is really no training at all.

Consider what was revealed more than a decade ago, when college professors Ernest T. Pascarella and Patrick T. Terenzini conducted research that found instruction by lecture was ineffective, simply because it assumes all students are equally prepared, and that they all learn at the same pace and in the same way. Compounding this fallacy was the assumption that differences in performance were based solely on effort or ability—not the methodology used to teach or instruct.

Today, much has changed in terms of the variety of learning tools available, from print to multimedia, to hands-on. And, the recognition that each person learns—and retains—knowledge differently has led to the integration of a robust variety of tools and techniques into the training process.

Enter training programs that includes eLearning

Arguably the most impactful has been the addition of eLearning training capabilities. According to the International Commission on Workforce Development, eLearning enhances retention rate by 75-90 percent through self-reinforcement and interactivity. In addition, training that uses eLearning components is:

  • Available 24/7 so users can access courses anytime, anywhere.
  • Less intimidating and less stressful since online instruction typically takes place in a risk-free environment where students can experiment and make mistakes without exposing themselves.
  • Timely. Unlike some printed and audio material, eLearning is a dynamic medium where content is continually refreshed.
  • Consistent. Online instruction can be perfectly replicated each and every time unlike instructor-led training which has the risk of conveying different messages or different interpretations.

With these powerful advantages in mind, Muller Martini recently re-engineered its training process, becoming perhaps the first manufacturer to offer its customers an eLearning training component that enables employees to both learn at their own pace and retain the information they’ve learned. The overall objective of this new training program is to help our customers build a superior workforce that will increase productivity and give them a competitive advantage.

Muller Martini’s multi-tiered training solution integrates multiple tools and techniques into the learning process, each component building upon the last to not only reinforce what’s being taught—but to solicit better recall and better retention.

The training program can consist of:

  • eLearning. These sessions feature audio, visual and interactive components. In addition, managers have direct access to performance metrics to review and assess future on-site training requirements.
  • Factory training. Prior to installation, top performers can be pre-trained in a factory setting.
  • Classroom training. Unlike straight lecturing, this component encourages interactive Q&A’s throughout the sessions, as the Muller Martini trainer reinforces the lessons learned in the eLearning module.
  • Hands-on Training. This takes place on the plant floor after the completion of classroom training, and provides live demonstrations on the machine, as well as a walk-through that reviews safety guidelines, protective devices and symbols.

Commitment is Key

In the quest to deliver the most beneficial training, eLearning is truly an exciting development, one which is already demonstrating highly positive results for many of our customers.

However, what must precede any form of training is the realization that an investment in people is equally as important as an investment in equipment.

It’s been said that the key factors to learning are: interest, engagement, motivation, and commitment. And that commitment must be championed by both the customer and the manufacturer.