“The center of activity for the mailing department in today’s print shop is no longer the bindery. It’s database management, the mailing industry equivalent to prepress.” Nancy DeDiemar, page 16

“The more you know about your customers the less likely it is that you’ll lose them.” Dave Fellman, page 25

“It is one thing to be linked to someone online and quite another to be in a live discussion.” Mitch Evans, page 26



PIP, Sir Speedy, and Signal Graphics Franchisees Meet in Las Vegas


The annual Sir Speedy, PIP Printing and Marketing Services, and Signal Graphics International Convention and vendor show drew more than 350 attendees to The Mirage Hotel & Casino in Las Vegas. While most were from North America, some came from as far away as Saudi Arabia, Brazil, England, India, Netherlands, Puerto Rico, and Taiwan. The three day event featured a slate of awards, keynote presentations, general sessions, roundtable discussions, and what was billed as the largest trade show of any printing and marketing services company. Nearly 100 companies exhibited in more than 125 booths.

Keynote presenters at the event included Gina Testa, VP of the Xerox Global Business & Strategic Marketing Group and Steve Gilliland, inspirational speaker, comedian, and author of “Enjoy the Ride and Making a Difference – Purpose, Passion and Pride.” Seminars and roundtables covered such topics as website development, mailing services, sales management, social media, cross-media marketing, large-format, marketing services, and business management.

This year, the PIP Franchisee of the Year Award was presented to Bob and Claudia Pelzek and Michael and Vicky Tarby of East Longmeadow, MA. The Sir Speedy Franchisee of the Year Award was presented to Howie and Judy Budrow of Chicago Heights, IL. Franchise Top Volume Awards went to George Coriaty of Sir Speedy, Whittier, CA; The Fulner Family of PIP in Indianapolis, IN, and Nashville, TN; and Riley and Kay Gunnels of Signal Graphics in Atlantic City, NJ. The International Top Volume Award went to Marwan Al-Bawardi and Ganga Prasad of Sir Speedy in Jeddah, Saudi Arabia. In addition, QP editorial director Bob Hall presented Quick Printing Top Volume awards to both George Coriaty and the Fulner Family. He also presented Quick Printing Top 100 awards to the PIP and Sir Speedy franchisees who made the 2011 Quick Printing Top 100, which lists the leading quick and small commercial printers in North America

Awards were also given to franchisees and salespeople in the categories of: Top 10, Top 25, Volume Increase Percentage, Century Club, Million Dollar Club, Sales Achievement Awards, and Application Innovation Awards.

“All of our award recipients represent leaders in our franchise network, the printing and marketing services industry and in their communities where they continue to help their business customers grow,” said Richard Lowe, COO of Franchise Services, the franchise management company that owns the PIP, Sir Speedy and Signal Graphics brands. “Their sales achievements are extraordinary accomplishments and I am proud of the efforts they have set forth to achieve both professional and personal success.”

The 2012 PIP, Sir Speedy, and Signal Graphics convention will be held August 15-18, 2012 at the Hyatt Regency in Baltimore, MD.



Owners Conference Slated Prior to Graph Expo


The annual NAPL/NAQP Owners Conference will be held at the Doubletree Hotel in downtown Chicago, September 8-10, prior to the opening of Graph Expo. Themed “The Difference is You,” the conference will feature educational sessions aimed specifically at quick and small commercial printers. General sessions will include “Know your Kolbe, Know Yourself,” covering personal profile measurement, and “Zap the Gap” with a father-daughter team exploring the different perceptions of Baby Boomers and Gen-Xers. There will also be a panel discussion on marketing service moderated by QP columnist Dave Fellman, the annual Ideas Exchange, and a session on digital workflow. The event also will feature a tabletop vendor showcase. Owners Conference sponsors for 2011 include Canon, Heidelberg, Hammermill, Kodak, Konica Minolta, Mitsubishi Imaging, Printer’s Plan, and Quick Printing.



Executive Outlook to Kick Off Graph Expo 2011

(Must See 'Ems Logo)

The 16th annual Executive Outlook conference is scheduled on the eve of Graph Expo, Saturday, September 10, 2011, at Chicago’s McCormick Place South. With the theme, “Embracing Technology and Market Trends for Profitability,” this year’s conference is designed to provide attendees with “indispensable information on how to use technology to gain a competitive advantage in today’s economy.”

“Savvy printers today recognize that you can’t succeed with great technology alone. The market forces are changing so quickly these days that you have to constantly be sure that your business is equipped with the right technology to meet market demands,” said Ralph Nappi, president of GASC, the Graphic Arts Show Company.

Executive Outlook 2011 will kick off with a keynote address from Scott L. Zientarski of DME for his perspective on the future of print. DME is a direct mail marketing company and print leader that grew from a three-person startup into a $100 million firm. Following the keynote will be a series of sessions that address the critical industry issues faced by graphic communications professionals today.

In addition to offering a frank look at the top concerns and trends in the graphic communications industry, one of the main purposes of Executive Outlook 2011 is to provide attendees an informed guide to Graph Expo 2011. Brief but detailed, presentations will shed light on what technologies graphic communications professionals should be looking to invest in at Graph Expo 2011. They will cover: workflow solutions, traditional press technology, digital press technology, management information systems for print, sustainability in print, and social media and print.

Also, the 2011 Must See ‘Ems will be unveiled during Executive Outlook. Must See ‘Ems are the technologies and products chosen by a panel of industry experts as being the most compelling at the show. This designation, along with the Worth-A-Look, provide a roadmap to the exhibits and technologies that attendees should make a point of seeking out during the show. The day will conclude with the announcement of the Positively Print program honoree. The program, launched last year, recognizes graphic communications companies that most successfully promote in their communications the power of print in today’s media mix.



On With the Show

(Graph Expo Logo)

Graph Expo 2011 will open the show floor to attendees on Sunday, September 11. The theme “Embrace Technology” has been designed to offer a customized show experience for a diverse spectrum of attendees from 11 key market segments. The exhibition will offer the latest graphic communications technologies, live equipment demonstrations on the show floor, plus education on the most in-demand products and profit making opportunities.

Attendees will find nine special interest sections on the show floor. These include the 2011 debut of the Marketing Pavilion, offering education, resources, and networking opportunities for marketers. Returning will be: the News Print pavilion with a dedicated show floor section; PackPrint, covering package printing; Future Print, featuring printed electronics and RFID; the Mailing & Fulfillment Center, the industry’s largest mailing event anywhere in the Americas; the third annual GREENspace, a showcase dedicated to sustainability and eco-friendly products and services; the Prepress/Software/Workflow and Press/Finishing sections; and Education Main Street for attendees seeking well-educated, talented industry newcomers to augment their company’s workforce.


BOB HALL Quick Printing editorial director and columnists DAVE FELLMAN and TAWNYA STARR will be featured speakers at Graph Expo this year. Fellman’s seminar titled “Networking in the 21st Century” will explore both Social Media and “traditional” networking techniques. Check the Graph Expo schedule on MyPrintResource.com for updates on the scheduling of sessions by Hall and Starr, as well as all the latest Graph Expo information.


YIANNIS LYKOGIANNIS has joined 4over as national operations manager. He is an expert in print management and will help execute national and international expansion plans.


TIM TATMAN, formerly senior vice president of Strategic Accounts, has been promoted to the position of CEO of WorkflowOne. (PHOTO)


IAN SCOTT has been appointed managing director, GMG Worldwide. His appointment follows the departure of CEO PAUL WILLEMS. (PHOTO)


MICHAEL COOPER has affiliated with Anchor Software as a sales/marketing consultant to help expand its Mainframe Data Quality Software initiative. (PHOTO)


MICHAEL REIHER has joined Enfocus as product manager, North America. He is a former executive of both Dynagram and Adobe Systems. CHRIS HERIC has been hired as automation solutions architect. He will concentrate on further developing the company’s core technologies, particularly Switch. (2 PHOTOS)


ROB WILLIAMS has been promoted from director of marketing to vice president of PrintGlobe, Inc., The Printing Superstore. (PHOTO)


JOE THOMPSON has been named general manager of the Ennis facility in Dewitt, IA. He is a 27 year print industry veteran with a specialty in labels. He replaces GENE CARLSON, who recently retired.


DAVID CONRAD has been appointed as Mutoh America’s marketing manager. (PHOTO)




GAERF, the Graphic Arts Education and Research Foundation awarded nearly $30,000 in scholarships to the nation’s top advertising design, graphic communications and screen printing technology students who participated in the SkillsUSA Championships held June 22-24 in Kansas City, MO.

Graphic Communications medalists at the secondary level were:

Gold: CHRISTINA HILLMAN from Effingham County High School, Springfield, GA

Silver: ZACK MINOR from Tri County Technology Center, Bartlesville, OK

Bronze: CRAIG SWEET from Sammamish High School, Bellevue, WA

At the post-secondary level, the winners were:

Gold: JONATHAN HAND from Appalachian State University, Boone, NC

Silver: AMANDA BREESE from Riverside Community College, Riverside, CA

Bronze: JOHN BOHNETT from Ferris State University, Big Rapids, MI


XPEDX has selected a winning entry from a nationwide competition among student members of Net Impact to develop a sustainability survey and scorecard for its supply chain. The top entry comes from a team of MBA students at the University of Michigan’s Ross School of Business. The winning team received a cash prize and will also have the opportunity to present its work to xpedx senior leaders at its headquarters in Cincinnati, as well as at the 2011 Net Impact Conference.


NICHOLAS HUON, a graduating senior from Lynn Classical High School in Lynn, MA, recently recieved the Jamie Aylwin 48HourPrint.com Scholarship. The scholarship is named for 48HourPrint.com chairman JAMIE AYLWIN, who is a 1988 graduate of the school.