All of these things worked. Sales per employee is up dramatically while overtime is down significantly. We are also succeeding in holding the books of business we acquired.

Just Do It!

To go back to my football analogy, while the huddle is the key to scheduling the winning play, it will not produce success unless the team has been trained on their duties in the execution of the play and every member of the team is prepared to work together. The preseason training and exhibition games are used to hone individual skills, but are even more focused on teamwork.

As a printing company owner, you don’t have the luxury of exhibition games that don’t count for the record. Every time you have to complete an order, it counts and you will be scored by your customer. Make every order a winner. If your team is on board with you, then you will have the flexibility to handle every customer need.

Debra Thompson is president of TG & Associates. Her latest book, coauthored with Bill Greif, “No More Rotten Eggs—A Dozen Steps to Grade AA Talent Management,” has been published by McGraw-Hill and is available through bookstores everywhere. Go to www.NoMoreRottenEggs.com to get autographed copies. Contact Debra or Bill at info@tgassociates.com for information on the tools that will help you evaluate and elevate your team so that you can thrive—not just survive. Order any of our downloadable products from our website www.tgassociates.com and enter the coupon code QUICK for a 25% discount. This offer is available for a limited time only. Read Debra’s blog at www.MyPrintResource.com.