“We plan to take advantage of any technology that can help our customers and maintain market share for us.” Craig Dellinger, page 27

“Fortunately, the quick printing segment of our industry has an abundance of good statistical and financial data.” John Stewart, page 42

“As a printing company owner, you don’t have the luxury of exhibition games that don’t count for the record.” Debra Thompson, page 56

“We should be a logical target for Web development tool providers because it’s a natural extension of our business.” Tom Crouser, page 52


QP and Xerox Team Up for Webinar Series

Need to generate more prospects, find the best salespeople, and retain customers? Then you shouldn’t miss the upcoming webcast series sponsored by Xerox and presented by MyPrintResource.com, Quick Printing, Printing News, and Wide-Format Imaging. Presenters for this dynamic series are QP columnist Dave Fellman and Printing News columnist Joe Rickard. Session one, “Prospecting in the 21st Century,” will be held September 21, 2011 at 2:00 p.m. Eastern time. Session two, “Sales Management, Finding and Keeping Good Salespeople,” will take place October 12, at 2:00 p.m. And session three, “The Essentials of Selling the Value of Web 2 Print,” will be presented November 16 at 2:00 p.m. Those who register and attend all three sessions will receive a certificate of completion.


Sales & Costs Climb for Quick Printers

Although more than half (58%) of the quick and small commercial printers surveyed have experienced increased sales during the first quarter of 2011—up at least 10% for a quarter of the group—increases in paper, energy, and employee healthcare costs have wiped out the gains, according to the latest issue of the NAPL Quick and Small Commercial Printers Trends Report.

The report, sponsored by Xerox, found that total costs for those surveyed now average 93.9% of sales, up from 92.9% during the first quarter of 2010, but owner’s compensation fell to 6.1% of sales during the 2011 quarter, down from 9.6% in full year 2010. Individual compensation varied widely, however, between the segment leaders—sales up 16.4% and compensation at 18.2%—and those in the bottom 20%, where sales fell 6.8% and compensation was in negative numbers (-1.3%).

“When we asked quick and small commercial printers about their biggest obstacles to profitability, rising healthcare costs were cited most frequently—by 60.6%—followed by a weak economy and markets for their services and products, and a limited ability to raise their prices,” note report authors Andrew Paparozzi, NAPL senior vice president and chief economist, and Joseph Vincenzino, senior economist.

The report points out a number of steps companies are now taking to improve operational efficiency, detailing strategies and practical tactics that will improve profitability without relying exclusively on increasing sales.

The NAPL Quick and Small Commercial Printers Trends Report is issued quarterly by the NAPL Research Center. It is free to members and $49.95 for non-members.



Pyxis Network Returns to Owners Conference

Following a brief hiatus, NAPL has announced that it will re-launch the Pyxis Network with a meeting to be held immediately prior to the opening of the Owners Conference at the Doubletree Hotel Magnificent Mile in Chicago. The Pyxis Network has a long history of providing highly interactive facilitated learning opportunities, and serves as a venue for sharing best practices for print company owners with annual sales of more than $2 million. Mitch Evans, a partner in Mitch Evans Consulting and lead organizer and facilitator for this year’s event, said that the revival of the Pyxis meeting is “the result of requests from the members who found it to be a vital source for information sharing and growing their businesses.” The meeting is open to all NAPL members with more than $2 million in sales. The $150 registration fee includes all sessions, materials, and lunch.


Leadership Changes at Allegra

Allegra Network announced chairman Bill McIntyre’s retirement and a leadership transition to position the company for future growth and success. McIntyre has played an integral role in the growth of the Allegra Network franchise system for the past 24 years. With his decision to retire, he has been named chairman emeritus. Carl Gerhardt, former president and CEO of Allegra Network, has assumed the duties of chairman. With McIntyre and Gerhardt transitioning into new roles, Mike Marcantonio, former chief strategy officer, has been named CEO and president. Gerhardt’s long association with the industry began when he and his wife, Judy, owned and operated their own successful Allegra Network franchise for nearly 20 years. He came to Allegra Network as COO and president before assuming the role of CEO in 2007. Marcantonio joined Allegra Network in 2000 as an investor. In the role of chief strategy officer, he led the company’s plan to help its franchise members evolve into marketing services providers.

(PHOTO: Gerhardt, McIntyre, Marcantonio)

(CAPTION) From left: Allegra Network chairman Carl Gerhardt, chairman emeritus Bill McIntyre, and new CEO and president Mike Marcantonio at the Allegra Network Convention in Las Vegas. Look for complete convention coverage in the October issue of QP.


InterTech Winners Announced

Printing Industries of America has announced the recipients of the 2011 InterTech Technology Awards. The independent panel of judges deliberated over technology nominations ranging from plates and digital printing to a variety of production and management software. Eight innovative technologies were selected to receive the award. Listed alphabetically, they are: Enfocus Switch (Enfocus); KBA Flying JobChange (KBA North America); Komori H-UV Drying and Curing System (Komori America); manroland autoprint APL (manroland); Memjet Technologies (Memjet); PDF/VT (ISO 16612-2) (NPES The Association for Suppliers of Printing, Publishing and Converting Technologies, which coordinates US representation to the ISO technical committee on graphic technology); Studio Toolkit for Shrink Sleeves (EskoArtwork); TrueJet Digital Coated Papers (NewPage).

The InterTech stars, recognized as the symbol of technological innovation and excellence, will be presented before an audience of industry leaders during the 2011 Printing Industries of America Premier Print Awards and InterTech Technology Awards Gala, September 11 in Chicago during Graph Expo 2011


EFI Acquires Prism Group

EFI has acquired privately-held Prism Group Holdings. Prism, with headquarters in Australia, is a provider of MIS/ERP (management information systems and enterprise resource planning) software products for the printing and packaging industry, including Prism WIN MIS and Prism QTMS automated shop floor management and work in progress tracking software. Prism software will become part of EFI’s Software Applications (APPS) portfolio. EFI intends to integrate support and operations of Prism into the existing APPS organization, which will provide the EFI PrintSmith, EFI Pace, EFI Monarch, and EFI Radius software products while continuing to support the existing Prism client base.



xpedx Launches Recycling Program

A national recycling program has been launched by xpedx in association with its parent company, International Paper. This initiative is an element in xpedx’s overall sustainability strategy, where the business is committed to maintaining sustainable operations, offering sustainable product choices, and providing in sustainable business practices for its customers and suppliers. xpedx has established goals to recycle 2,400 tons of material in 2011 and reduce its waste by 10% annually over the next three years.



Finch Offers Digital Guide

Finch Paper, in collaboration with Printing Industries of America’s senior research analyst, Joe Marin, has created the Finch Digital Field Guide: Design Considerations for Digital Printing to promote understanding between designers and printers. Components include a basic breakout of current printing technology, including digital presses, with specific instructions and examples of designing for digital to produce optimal results. From actual, comparable samples of different printing techniques (i.e., offset lithography, dry toner, HP Indigo [liquid toner], and production inkjet), to spot color business card samples, to dozens of tips (again, with real samples), the Digital Field Guide is a resource for creatives and production professionals.



Customer Satisfaction Leaders Announced

Survey Advantage released its Print Buyer Satisfaction Benchmarks for the second quarter ending June 30,2011. Results were calculated from 11,029 print buyers evaluating recent performance of the printers who serve them. Congratulations to AlphaGraphics in Evansville, IN, for achieving the best overall loyalty rating, with 95% of its customers stating they were “Very Likely” to recommend the company to colleagues and friends based on their first quarter performance. Other top performers were: Allegra Print & Imaging in Portage, MI, owned by Brian Kaufman; PIP Printing, Greenville, NC, owned by Donald Stocks; and Print 1, Bethesda, MD, owned by Jeff Gordon. Each quarter thousands of print buyer opinions are gathered to measure satisfaction with the recent performance of printers in order to help printers set performance goals and react quickly to customer complaints.


OKI Offers Financing

OKI Data Americas has established OKI proColor Financing—a financial services program enabled through various financing and lending sources to support OKI’s proColor dealer network. Through this program, OKI proColor Financing provides financing solutions to facilitate more convenient access the OKI proColor Series of printers developed for color critical applications in graphic arts and production environments. The financing and incentive options available through this program include no down payments and no advance payments, plus there is an electronic application and approval process with prompt turnaround for customers who qualify.



ROBERT G. BURTON, JR. has been appointed president by the Cenveo board of directors. He will be responsible for overseeing the company’s niche growth business plan.


HAL STRATTON has been hired as market development manager for Komori America. He previously worked for manroland, most recently as director of applied technologies and strategic relations. (PHOTO)


JAMES CONNELLY has been named chief operating officer of xpedx and is a member of the xpedx senior lead team. He is also a vice president and company officer of International Paper. xpedx is a business of International Paper. (PHOTO)


PROFORMA has welcomed six new franchisees to its network: SCOTT and KEVIN MACKINNON, Mack Packaging, Powered by Proforma, San Marcos, CA; GLADYS and LINDSAY SCHUBACH, GMS Incentives LLC, a member of Proforma, Chesterfield, MO; MARY ANNE CASEY, Proforma M.A.C. Marketing, San Angelo, TX; STANLEY SPRINGER, Proforma Springer Printing, Brooklyn, NY; KATY RESTREPO, Proforma K.R. Print Solutions, Winter Park, FL; and BOB and LETA GIRALDI, Proforma Building Brands, Beaverton, OR.


KELLY WHITT has been promoted to the position of vice president of human resources for WorkflowOne. (PHOTO)


BOB HAGEN has been promoted to general manager of Ennis, Inc.’s newest acquisition, Atlas Tag & Label in Neenah, WI. He has been a part of the Ennis team since the Atlas acquisition in September 2010.



KEITH KEMP, president of Xerographic Digital Printing, Orlando, FL., has been named the 51st Walter E. Soderstrom Award recipient by NAPL. Kemp, who serves as chairman of NAPL’s board of directors, will receive the awardat the annual NAPL Soderstrom Society Dinner on Saturday, September 10, at the Park Hyatt Chicago Hotel.

NAPL will also induct 14 industry leaders into the Walter E. Soderstrom Society at the event. They are: THOMAS AUFFENBERG, president/owner, Midtown Printing Company, St. Louis, MO; RONALD BAUMGARTNER, president, The Papers, Milford, IN; HANK BRANDTJEN III, president, Brandtjen and Kluge, St. Croix Falls, WI; RANDOLPH CAMP, president, Burman Printing/Walton Media, Monroe, GA; KEVIN CROSS, president/owner, Compuset Canada, Pointe-Claire, Quebec, Canada; MICHAEL FOX, president, Screen (USA), Rolling Meadows, IL; MICHAEL GRAFF, president/CEO, Sandy Alexander, Clifton, NJ; SCOTT HEETER, president/owner, Heeter Direct, Canonsburg, PA; MICHAEL KELLOGG, CEO/owner, Century Direct, Long Island City, NY; RICHARD KIRSCHENBAUM, president, KM Media Group, Clifton, NJ; BARB PELLOW, group director, InfoTrends, Weymouth, MA; MICHAEL STIEF, president/CEO, Intelligencer Printing Co., Lancaster, PA; SCOTT VAUGHN, CEO, The Standard Group, Reading, PA; CINDY WOODS, president/owner, The CMO Team, Marietta, GA. (PHOTO: Keith Kemp)


THREE Cal Poly Graphic Communication students were awarded scholarships at the 2011 Bookbuilders West Scholarship Competition. CHRISTINA DILLON, DANIEL TRIASSI, and JEANNIE NGUYEN each won $500 for their book design projects. Student competitors were asked to select, design, and produce a limited-edition book. The submissions were judged on creativity, presentation, and meeting design objectives.



Owners Conference

Chicago, IL

September 8-10


Executive Outlook

Chicago, IL

September 10


Graph Expo 2011

Chicago, IL

September 11-14


PIA Integrated Print Forum

Pittsburgh, PA,

October 24–25


NAPL Best in Business Conference

Washington, DC

November 13-15


Prospecting in the 21st Century

A Xerox Webinar by MyPrintResource

September 21


Sales Management, Finding and Keeping Good Salespeople

A Xerox Webinar by MyPrintResource

October 12


The Essentials of Selling the Value of Web 2 Print

A Xerox Webinar by MyPrintResource

November 16