Executive Suite: Assessing Assessment
Forget the job they're doing. Take each of your people—no matter whether they answer the phone or run prepress—and place them into one of these five categories.
The ultimate goal is to have a company full of Superstars, Stars, and Keepers. That kind of workforce will do two things. It will attract other good people and it will “organ reject” bad people. And, oh yes, your life will be less difficult and more profitable.
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