Frustrated by the lack of service Northwest received, Manade made the difficult decision to embark on the lengthy process to evaluate new mailing software. He was weeks away from signing with a new vendor when Satori Software (Booth 4819) announced it would deliver a bundled software package, service and support to customers of SAP BusinessObjects Postalsoft solutions. “We immediately decided to go with Satori Software,” explained Manade. “They stand head-and-shoulders above our previous vendor and the transition was completely seamless, extremely clean.”
Moving to Satori Software took less than two days, Manade estimated. If there’s a key question or another service issue, Northwest can easily make one phone call and speak to a support team member who has the mailing knowledge to help resolve any issue that arises, not only with the mailing preparation software but also with questions about changing postal regulations.
Manade was impressed by the competent and knowledgeable mailing expertise delivered by the Satori Software service and support team. Long known for its mailing expertise and worry-free product support and service, Satori Software delivered the personalized support and service Manade wanted.
The Satori Software support team sends Manade emails with critical information about issue keys, licenses and expiring tables. All the information is in one email and there’s no need to search through multiple sites or make persistent phone calls. The Satori Software technical team delivers highly personalized support and high-quality service to help Northwest further optimize its Postalsoft solution.