Greenbaum: I learned that a business like PostNet has a heart and soul. Sure, we can always do more, listen better, and be even more responsive. We certainly plan on doing that. But this organization is made of amazing people with amazing stories who make impactful contributions to the organization every day. People make a franchise organization—or any business, for that matter—great. It’s not just about the business system or trademarks.
QP: What’s next for PostNet?
Greenbaum: In keeping with our culture and customer philosophy, whatever our customers want and need is what’s next for PostNet. We are in the process of introducing a new mobile marketing platform and are exploring partnerships with a host of companies that want to bring their products and services to customers in communities all across the country through a friendly, trusted local channel. That’s PostNet. We are the business behind small business in America.