Putting the "Service" in Print Service Provider

QP Editor Bob Hall's recent comments about offset being at the crossroads are correct. Printing is changing and the equipment used to produce the equipment is changing. But just because the amount of offset sales dropped doesn’t mean the end for the printing industry. Many quick printers build their business on providing convenience printing for the printed material needed to run a business. The desktop computing revolution has eliminated that work. No longer does a business stop by to get copies. Almost anyone who owns a computer has a printer attached that can take care of those needs. There is still money to be made in printing, serving the small business customer. The printing shift is from functional forms to sales material. Printing is still the most powerful and cost effective way for small businesses to reach customers. With the new technology, especially in color, printers can produce high quality work that can be used to help a business sell something to someone. I’m not talking about developing a marketing and advertising program for a business. I’m talking about reproducing the basic sales material customers need to sell their products and services. It doesn’t require a marketing degree or advertising savvy. All it requires is a printer talking to a customer and letting the customer know what a printer can do to help his business.  The printers who are going to succeed and grow their businesses are the ones who actually get out and talk to customers about printing and stop waiting for customers to call them because they mailed out a postcard a couple of months ago.

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