Very Interesting

It is always interesting to watch the ongoing debate between owners on which new widget to buy or how to get their existing widget serviced properly. As I look at the different opinions, it seems to be more a question of who they are dealing with rather than the quality of the widget itself. Sure, sometimes there are some lemons out there, but by and large, most complaints are because they don’t like the dealer or the techs. Do you ever wonder if your ability to draw customers has nothing to do with the equipment that you have, but rather how you and your staff are interacting with your customers or how you are interacting with your employees. Do your customers complain about how they are treated at your store or do your employees complain about how they are treated by you and their fellow employees? Think about the answers to those questions. It could be very interesting.

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