In our last staff meeting, I told my staff, “no more eating at your stations.†This was particularly intended for my production team. I’ve got employees standing at their presses, printing and pounding down a super-sized burrito at the same time. Not only is quality in jeopardy because they are using both hands eating this thing, but there’s also a chance that the end product will have a little salsa on the side.
Anyway, the very next day after issuing this edict, one of my operators grabs his lunch and his iPod and heads to the front office. He proceeds to find an account manager’s desk (who happens to be out on his lunch break), plops himself down, pulls up YouTube on the computer, plugs in his headset...