Many companies will never be as good as the owner desires because they continue to put up with underachievers or bad attitude employees.
The fact that individual job performance and management are two entirely different sets of competencies too often gets ignored.
If you have little direct contact with your customers, how do you know their true feelings about your company?
This may not be the time to add staff to your organization, but it is the perfect time to evaluate your current staff and upgrade where necessary.
Print shop owners often find that they are the source of what they thought were customer-related problems. It generally requires an outside view to help them take corrective action.