'Emotional Quotient' is the ability to use emotions in a positive and constructive way in relationships with others. And when it comes to hiring, EQ trumps IQ, advanced educational degrees, and technical knowledge.
If you are considering a merger or an acquisition, much of the emphasis in the beginning should be focused on people issues. Showing genuine respect for the people involved and treating employees with honesty, dignity, and fairness—even if the truth...
It doesn’t matter what size company you have or what industry you are in, training is an essential ingredient of the business. Training cannot be an afterthought. It must become an integral part of your staffing and business strategy.
We are moving into an era where the call for people to mutually understand each other in the workplace has never been so essential. Studies have shown that emotional intelligence accounts for 27 to 45 percent of job performance.
Having liability insurance to protect the business when it is sued is a great idea. But it is more proactive to have in place and use an employee handbook to deal with situations before they become lawsuits.