XPLOR: Knowledge Management in Print – Expanding the Value Chain (X8)

Type: Seminar
Date: 09/12/11 11:00 AM CT - 09/12/11 11:50 AM CT
Location: Chicago, IL United States
Web site: http://graph11.mapyourshow.com/5_0/sessions/sessiondetails.cfm?ScheduledSessionID=18A9C9C7

Speaker: Mike Mulcahy

Description:
As customer communications continue to evolve output providers will need to find new ways to dive up stream into workflows and business processes to add value. Organizing and tracking inbound and outbound information and the ability to quickly assemble and deliver personalized communications over multiple channels is increasingly becoming a requirement. Business Intelligence, dashboards, detailed reporting and department level control will give companies the information and tools they need to insightfully communicate internally and with their customers. In this session we will examine the life cycle of information from raw data to insightful action and how we can achieve Knowledge Management.

Room N426b

Xplor Conference Options: Select 1, 3, or 6 Xplor Conference sessions on Monday and/or Tuesday and it includes access to the exhibit hall. This event is priced separately and cannot be combined as part of a GRAPH EXPO Seminar Value Package.

Business Category:
XPLOR Conference Sessions

Mike Mulcahy, VP of Business Development
OBRIEN Document Solutions

Mike is responsible for consulting clients on SolvEdge products Digital-CCP and Customer Bill Pay. By gaining a deep understanding of business processes and workflows Mulcahy deploys products that help companies transform to increase benefits & flexibility while reducing cost & risk. Mulcahy began his career as an Account Executive for Wallace Computer Services where he was responsible for deploying print management programs and web to print applications. Mulcahy holds BA in English from the University of Iowa and lives in Saint Charles Illinois with his wife, Heather, and two children, Finn and Maeve.

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