Case of Legislation, Part 4

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As Tom Crouser concludes his four-part series "Case of Legislation,"  he turns his attention to printing customers. A real leader, he tells us, innovates to meet the needs of customers' even the needs they may not yet realize they have. Sometimes that means you have to educate them about the practices (such as using a PDF workflow) that make your working relationship mutually beneficial. It's true, even customers need rules!