Focused Relationships with Original Equipment Manufacturers
Finch is not confining its close relationship-building to end-user customers. It is only by fully understanding the technologies made available by the print engine and ink manufacturers that the company can make intelligent decisions about development. Technology resources include Kodak, HP, Océ, Screen, Ricoh/IBM, Pitney–Bowes, Canon, and RIT.
A Winning Track Record in Customer Service
Finch Paper’s insistence on individual, customized attention doesn’t begin with the digital paper program. The company’s flexible infrastructure has, for decades, allowed personnel to offer timely service and support to customers turned away at other mills for a range of reasons, such as orders that are too small, or required too quickly.
“We live the cliché: ‘Customers come first,” says Raccuia. “When you call us here, a person answers the phone, stands up, and walks over to whomever they need to see to get paper made and shipped on time.
“It’s how we’ve served commercial printers for decades; we’ll do it for the digital paper marketplace as well.”