Pitney Bowes Management Services Inc., a wholly owned subsidiary of Pitney Bowes Inc., announced an alliance with EMC Corporation that will help clients accelerate the transition from physical to digital documents. PBMS will deploy EMC Captiva Intelligent Enterprise Capture software as its document and data capture technology for both hosted and on-premise offerings to enable efficient and cost-effective processing of documents and data. PBMS is among the first global document process outsourcers using the entire Captiva portfolio and will be a preferred outsourcing partner for EMC.
While more and more companies are transitioning to electronic forms and transactions, many mission-critical business processes, ranging from billing to claims processing and member enrollment to accounts payable, still rely heavily on physical documents. PBMS Document Processing Services (DPS) manages those documents and leverages Captiva to capture documents and forms in both physical and digital formats, extract the critical business data and deliver the documents and data into a client's business process or workflow. DPS offers clients and their employees instant access to information, streamlined processes for greater efficiency, and fast, economical, transparent and secure document processing.
"As their trusted service provider of choice, our clients are looking to PBMS to strategically facilitate their transition from physical to digital," said Vicki O'Meara, executive vice president and president, Pitney Bowes Services Solutions. "We are pleased to partner with EMC to offer our clients end-to-end document processing services. We manage documents, both on-site and off-site, for many large enterprises and public organizations today. By combining our expertise in managing both the physical and electronic documents with EMC's Captiva software, we can offer our clients a very powerful outsourced services option for their document processing."
This alliance enables PBMS to combine its operational excellence and strong market position in mail and document management services with the leading document capture technology, EMC's Captiva, to offer outsourced document processing services to key targeted market segments and customers.
"By selecting EMC Captiva as their primary data capture technology, Pitney Bowes Management Services can create significant business opportunities for both of our companies," said Chris McLaughlin, vice president of channels and alliances for the Information Intelligence Group, a division of EMC. "As a growing number of large companies outsource their document processing, we are pleased to work with one of the leading providers. EMC Captiva is the performance leader in intelligent enterprise capture. Our recent benchmark tests show a single Captiva server processing more than 10 million images per day, proving its ability to support the largest enterprises."
"Document capture, extraction and processing services are a high-growth area," said Gartner research director Pete Basiliere. "Outsourcing these services makes a lot of sense for organizations who cannot or do not want to continue investing in the necessary hardware and software upgrades in house."