Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta), a leading provider of advanced imaging and networking technologies for the desktop to the print shop, today announces the availability of My Open Tickets, an enhancement to the Solution Support Division (SSD) Mobile Access application that provides mobile support to field technicians who service the company’s award-winning line of bizhub Multifunctional Products. My Open Tickets allows technicians to view and update their open service tickets while at a customer site using a handheld device, including Android, Blackberry, iPad, iPhone, Motorola Symbol MC70 handheld computers, Windows Mobile and Windows-based PC’s or laptops.
The SSD Mobile Access application is free to all registered Konica Minolta Business Partners and dealer service technicians. With the new My Open Tickets capability, field technicians can easily review the details of an open service ticket, add new information or close a ticket when it is resolved from a mobile device. With this new feature, the SSD Mobile application makes it even easier for technicians to interact with Konica Minolta’s product support and service resources while in the field, elevating the customer experience through optimized, efficient service call management.
“With Konica Minolta’s mobile applications, our dealer partners and service technicians can respond to service calls more quickly, answer questions more confidently, and complete service jobs more effectively,” said James Ingrassia, Vice President, Solutions Support Division, Konica Minolta Business Solutions U.S.A., Inc. “This is another example of how our customers can count on Konica Minolta and its dealer partner community to keep their digital printing solutions working at peak operating condition.”
The SSD Mobile Access application integrates with the recently announced bizhub vCare Mobile application, a Device Relationship Management (DRM) application that provides a real-time, comprehensive diagnostic view of any bizhub vCare-enabled product for enhanced fleet management from a mobile device.