Global customers of Avere Systems now have the option to receive on-site coverage for their scale-out network-attached storage (NAS) appliances from KODAK Service and Support. The recent agreement between Kodak and Avere Systems provides customers of the storage solutions developer with a new service that offers four-hour response times on a 24x7 basis for hardware replacements.
“The variety of business scenarios that puts pressure on our customers’ storage systems requires a service delivery mechanism that is highly efficient and agile,” said Jeff Butler, Director of Customer Operations at Avere. “Leveraging Kodak’s worldwide network of service professionals enables Avere Systems to deploy a response team within hours to keep our customers’ critical processes up and running.”
KODAK Service and Support will specifically supply on-site support for Avere Systems’ FXT Series scale-out NAS appliances. This current line of storage products is engineered upon innovative Avere’s A-3 Architecture which consists of a tiered file system, scale-out clustering, and advanced virtualization and visibility capabilities.
“Kodak’s expansive service model enables our professionals to meet customers’ needs throughout a variety of industries,” said Kathy Clas, Director, KODAK Service and Support, Kodak’s Business Solutions and Services Group. “Our experience with multi-vendor storage enabled us to develop a service model that aligned with Avere Systems’ on-site maintenance needs for customers in the media and entertainment, energy and life sciences industries.”
Avere Systems specializes in helping enterprise organizations improve the performance of their current NAS infrastructure, lower the cost of NAS acquisition, and achieve superior economics, efficiency, visibility and business agility. These benefits help to solve customers’ current storage problems while addressing future growth opportunities.