When an order is placed, QuadTech specialists agree with the customer on the level of performance improvement expected after installation. Performance is then tracked using the reports generated by the QuadTech equipment. Customers who do not experience agreed-upon levels of improvements, after a specified period, are entitled to a full refund of the equipment cost.
Unlike most remote diagnostic services, QuadTech's "Proactive Care" provides around-the-clock health and condition monitoring of QuadTech ICON systems by skilled technicians, proactively identifying equipment issues before they become a problem. The new diagnostic service analyzes every alert, makes an educated diagnosis, notifies the press crew and determines the best solution before press performance is compromised.
With a thorough knowledge of QuadTech products, Proactive Care's rapid-response technical staff monitors alert messages, eliminating any potential problems so that presses are kept constantly running.
Karl Fritchen, President of QuadTech, comments: "Our broader range of product and service solutions is empowering newspaper printers to protect margins and market share. Printers seek ways of achieving more with their capital equipment, through leaner production methods to reduce waste and overheads and higher quality standards.
That is why we are dedicated to keeping our customers at the forefront of print quality and cost, not only through a cutting-edge press control technology, but with first-class technical support, round-the-clock, and performance guarantees, for total peace of mind."