Merrill Corporation, a global transaction services and marketing communications firm, services customers in healthcare, financial and legal markets which rely on them to quickly and accurately produce high quality documents. As piece-level tracking and guaranteed accuracy were becoming a core expectation of their client base, Merrill viewed document integrity and control as a key factor in their ability to win new business and retain existing customers. Beginning in 2009, they established a strategy to upgrade document integrity, protect sensitive data and deliver cost savings solutions to their customers while keeping their workflow highly flexible.
The results of their efforts have been outstanding and Ironsides’ Automated Productivity Tracking (APT) has played a key role. The new Merrill production workflow tracks and verifies individual pages, mail pieces, and packets from printing through multi-step finishing operations. The company now more efficiently and effectively meets regulatory requirements, preserves privacy of sensitive information, and optimizes production capacity.
In April 2011, Merrill Corporation won the prestigious Technology Innovation of the Year award from Xplor International, a worldwide professional association that provides educational opportunities and recognizes achievements in document technology solutions. This award is bestowed upon organizations that develop concepts leading to significant advancements in document technology. Together with their vendor partners, Merrill Corporation implemented a versatile and flexible platform for printing and finishing a variety of personalized communications for their clients. With unprecedented visibility into the workflow, Merrill can now maintain a chain of custody and achieve the strict confidentiality objectives of their customers.
Merrill Corporation holds their experience working with Ironsides Technology in high regard.
According to Robert Cook, Merrill’s Director of Digital Print and Fulfillment in Merrill’s Grove City, OH operation, “We have a large list of different vendors that operationally provide hardware, software, service, and/or materials for our production workflow. Ironsides Technology is at the top of the list when it comes to flexibility and responsiveness."
According to Ironsides’ President, Bill Riley, “To have an industry leader such as Merrill Corporation expounding their use of our APT solution speaks loudly regarding our ability to produce productivity and operational results across a muti-vendor, multi-process workflow. We are absolutely focused on improving our clients’ business performance through real-time piece/job level tracking and productivity reporting.”
The Merrill Corporation customer profile is currently available from Ironsides Technology. For additional information, contact Ironsides Technology at (508) 962-1649 or www.ironsidestech.com