Canon USA

Canon U.S.A. Expands Managed Document Services Offering with New Support Services

Developed to facilitate the ability of dealers to offer comprehensive MDS services to their customers, Canon U.S.A., Inc., a leader in digital imaging, today announced new professional services support and a new Partner Transformation Program. The new professional services support offerings leverage Canon’s enterprise document systems and solutions expertise to aid in the implementation of customer-facing MPS engagements. The Partner Transformation Program provides extensive training and mentoring developed to help dealers successfully initiate and manage MPS services.

“Canon continues to demonstrate how the Company is investing in our customer relationships and taking a leadership position in helping to ensure the success of our distribution channels,” said Sam Yoshida, vice president and general manager, Imaging Systems Group, Canon U.S.A. “With businesses of all sizes seeking to improve workflow and better manage their document costs, it is critical for today’s dealers to offer a full-suite of hardware and managed print services.”

With many dealers uncertain about the steps required to launch a successful MPS engagement, or lacking the professional staff to handle complex implementations, Canon is now available to provide a host of MDS-focused services to support dealers.  Depending on the individual needs of each dealer and each customer engagement, Canon now offers services addressing each phase of the engagement, including:

Customer assessment

Design

Deployment and Transition

Support and Management

Evaluation and Review

In addition to the launch of MDS professional services support from Canon, the Company also announced the launch of its new Partner Transformation Program, which focuses on the development of revenue enhancement and profit opportunities for Canon Authorized Dealers. Designed in conjunction with MPS industry experts Photizo Group and PROs Elite Group, the program addresses the key challenges facing dealers seeking to transition from traditional hardware providers to comprehensive document service providers including executive commitment, operational profitability, revenue generation, infrastructure effectiveness, ongoing education for all levels of the organization.

Available to Canon Authorized Dealers, Canon’s program offers a high-level of expert engagement and customized planning to facilitate dealer implementation of MPS initiatives throughout all phases of the delivery process. Elements addressed in the program targeting the execution and acceleration of success for dealers include: best practices and operational strategies for parts, training, territory structure, inventory control, staffing, and more; measuring contract success through the service element of the engagement; developing MPS financial and operational metrics; identifying and quantifying inefficiencies in the service component of the contract; and capitalizing on operations and financial service opportunities to support an MPS initiatives.

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