Canon U.S.A., Inc., a leader in digital imaging, has been honored with the Center of Excellence award by BenchmarkPortal, in collaboration with the Center for Customer-Driven Quality (founded at Purdue University), for the third straight year.
“This certification exemplifies our dedication to providing the most efficient and highest quality service and support to our customers,” said James Sharp, senior vice president and general manager, Imaging Systems Group, Canon U.S.A. “Earning this award for the third straight year validates our commitment to building a stronger relationship with our customers and enhancing their experiences with our products and services.”
“Knowledgeable management and highly trained personnel are keys to Canon’s success and the satisfaction expressed by its customers,” said Bruce Belfiore, CEO of BenchmarkPortal. “It is a tribute to both agents and management that this operation has achieved Center of Excellence certification for the third consecutive year. I warmly congratulate them on this award.”
The Systems and Technical Support Division, Canon U.S.A.’s 100-percent U.S.-based call center, provides service and support to the Company’s vast network of direct and non-direct sales channels covering a wide range of products and solutions, including the Company’s imageRUNNER ADVANCE, imagePROGRAF, imageCLASS and imagePRESS product lines. Prior to earning the Center of Excellence distinction, call centers must meet criteria based on best-practice metrics drawn from the world’s largest database of quantitative contact center data. The database is audited and validated by researchers from BenchmarkPortal in conjunction with the Center for Customer-Driven Quality.