Selectech, a specialist supplier of ink, media and accessories to the professional wide format sign and display print market, has been appointed as Tech8’s first Preferred Partner. As a result of this partnership, Selectech is now able to offer its annual warranty and pay-as-you-go customers a guaranteed next-day, on-site technical support service.
Tech8 is the technical support and spares specialist for the wide format printing industry and has developed the Preferred Partner Programme to ensure it can offer customers unrivalled levels of service. Selectech is the first company to be awarded Tech8’s Preferred Partner status.
As well as guaranteed next day support, Selectech customers will benefit from a 5% discount on Tech 8’s already competitively-priced spare parts and a 5% reduction on Tech8’s standard wide format printer service rate.
Stuart Lee, Development Manager at Selectech, comments, “As Tech8’s Preferred Partner, we will be able to ensure our customers suffer minimal downtime if and when a technical issue arises. It offers us an incredible USP. The majority of major manufacturers are currently unable to offer such a competitively-priced, comprehensive support package.”
He continues, “For all common faults – providing the relevant spare parts are available – Selectech will guarantee its customers that they will get preferential treatment and a next-day on-site visit as standard.”
Justin Atkinson, Business Manager at Tech8, adds, “By offering this exceptional standard of service, we’re enabling Selectech to truly differentiate itself in a competitive marketplace. The Preferred Partner Programme will be rolled out across the UK in due course.”