NEPS, a leading provider of customer communications management solutions, services and technologies, announced today the enhancement of their Integrated Communications Platform to include integrated digital mail, archival and ePresentment services enabled by the Volly secure digital delivery service from Pitney Bowes and SOLsearcher Enterprise from Solimar Systems, Inc. Additionally, the integrated system will be demonstrated at the upcoming Xplor show being held March 27-29 in St. Pete Beach, Florida.
“We’ve been delivering innovative solutions to help our clients gain a competitive edge through optimized communications and document processes for more than 20 years, and we’re excited to expand our hosted platform with a fully integrated solution for digital mail, archival, and ePresentment,” said Denise Miano, President, Co-founder, and CTO of NEPS, LLC. “The NEPS Integrated Communications Platform is a single framework that enables our clients to create, manage, and deliver true multi-channel communications across print and digital channels such as digital mail, email, and web-presentment. The Volly digital delivery service is a great channel that our clients can use to communicate with their customers who elect to use Volly to receive communications when, where, and how they prefer.” Ms. Miano continued, “By integrating the Volly secure digital delivery service and SOLsearcher Enterprise (SSE) onto our platform, we also provide our clients with an easy way to search, retrieve, and view electronic versions of all their documents, whether they are delivered through the Volly digital service, other digital channels…or even print.”
“We are pleased that NEPS is leveraging the Volly secure digital delivery service to further enhance their Integrated Communications Platform", stated Chuck Cordray, president, Volly, Pitney Bowes. "The Volly secure digital delivery service provides our partners with an innovative way of enabling their customers to achieve their business objectives.”
“We designed SSE to be a highly scalable, globalized platform for secure archiving and ePresentment of customer facing documents “said Mary Ann Rowan, CMO & VP Sales of Solimar Systems, Inc. “SSE can dynamically serve up documents to Volly from NEPS’ hosted repository while allowing those same documents to be accessed by authorized employees and Call Center staff with full security and comprehensive access tracking/reporting,” Rowan continues, “We look forward to showcasing this technology to our clients in the Solimar booth at the Xplor conference in Tampa next week.”
Under the agreements, NEPS offers a single, end-to-end communications workflow that supports multiple input streams in a hosted framework, helping companies minimize startup costs, accelerate the ROI, and speed time-to-market. The integrated solution includes comprehensive management tools that optimize visibility and control through a single management portal while providing authorized users with secure access to all of their critical communications regardless of the input stream, output format, or delivery channel. The platform also enables powerful new levels of personalization as each customer communication can be uniquely tailored with specific content and technology features that are unique to each output format including print, web, email, or digital mail.
The Volly secure digital delivery service is a cloud-based digital mail communications platform that will empower consumers to receive, view, organize, and manage bills, statements, and other content from multiple providers using a single application. Volly is an opt-in, consumer-focused consolidation service which also includes online bill pay, and will be made available at no cost to U.S. consumers.
The SOLsearcher suite, which includes SOLsearcher Enterprise (SSE), provides powerful web presentment solutions that enable organizations to effectively index, store, search, retrieve, and view large collections of transactional documents. Designed to complement or replace existing print processes, SSE allows users to securely access critical business documents and reports via the web.