On a Roll Color Imaging customers now have access to LexJet's extensive and varied digital imaging product line following LexJet's acquisition of the Orange, CA-based company.
"We were able to move over to LexJet's Sunset Select Matte Canvas from On a Roll's canvas and there were no problems with the switch; we're very happy with LexJet," says Lou Fiore of Speedway Custom Photo Lab in Daytona Beach, FL "We also get a high level of service and support from LexJet, plus product delivery we can count on. LexJet tells me when I'm going to get my products and I get them the day they were promised, and it's usually the next day."
All shipping, product and customer logistics have been transitioned to LexJet and built into its technology infrastructure to ensure no interruption in service to On a Roll Color Imaging customers, who, like all LexJet customers, can expect the following:
- Personal support: LexJet customers always speak with a person who can help them between the hours of 8 a.m. and 8 p.m. ET. Moreover, customers who call in will not be on hold for more than ten seconds or have to navigate through frustrating and seemingly infinite phone trees
- Products plus: LexJet customers have access to thousands of products that address the entire inkjet-printing workflow and are designed to build their business, all with unlimited and free technical and product support from personally-assigned customer specialists
- Nationwide shipping: LexJet customers receive products quickly from its nationwide delivery network at a flat rate of $9.99 for every order, every time, no matter how large the order
"Our number-one priority - whether it's bringing On a Roll Color Imaging's customers on board, working with a new customer or an existing customer - is to ensure the best possible experience for each customer," says Pete Petersen, LexJet CIO. "An integral component of that is our continual investment in technology systems so that it's as easy as possible for our customers to get what they need. With fewer hassles and unwanted surprises in the process, they can focus on developing their core business."