Survey Advantage released their Print Buyer Satisfaction Index (PBSI) for the quarter ending September 30, 2012. Top performing achieved over 87% loyalty, average performers 73% to 86%, and poor performers under 73%. Q3, 2012 results are based on 12,569 print buyer reviews focused on recently completed jobs. Congratulations to Speedy Printing of Texas for achieving the best overall loyalty rating with 98% of their customers stating they are “Very Likely” to recommend them to colleagues and friends. Speedy Printing of Texas achieved top honors when compared with hundreds of printers.
Independent Commercial: Speedy Printing, Houston, TX, Sandra and Craig Ahlhorn
Allegra Network: Allegra Print & Imaging, Aiken, SC, Tom and Tim Meesseman
Franchise Services: Sir Speedy, Addison, TX, James Quinn
AlphaGraphics: AlphaGraphics, Denton, TX, Lynn Chatwin
CPrint International: Wax Printing, Murfreesboro, TN, Kevin Wax
The benchmark is a compilation of all feedback gathered for hundreds of printers participating in CustomerPulse. The feedback is published to benchmark performance and enable printers to react quickly to customer complaints and opportunities. The PBSI is the most comprehensive measure of print buyer loyalty available in the printing industry.
The vision of the PBSI is to improve industry performance through reliable real-time buyer satisfaction benchmarking.