RBP Chemical Technology announced the launch of www.RBPToolBox.com, a proprietary, custom-developed product-selector tool designed specifically to serve its printing customers online. Envisioned and tested in the field by RBP sales personnel and customers, RBPToolBox.com delivers everything a print customer, procurement specialist or plant floor operator needs to troubleshoot or browse solutions by application or by product category.
With today’s diverse customers in mind, the RBP Toolbox is easily accessible online for users in the office, on the plant floor or on the road whether they are using a tablet, laptop or desktop computer.
“When our sales or service technicians are on-site with a customer, their iPad and the ToolBox application are at-the-ready,” says Mark Heimerl, director of sales and marketing-printing, RBP Chemical Technology. “Customers say they haven’t seen anything like the ToolBox. In just a couple of taps, their RBP account manager can present the brands, options and consumables available for nearly any Cold Set/Newspaper, EB/UV, Heat Set or Sheetfed press in the marketplace.”
From biological growth issues to toning troubles, the ToolBox application’s Troubleshooting Guide identifies the cause of over 30 printing dilemmas and matches them to over 200 cures.
“Browsing product solutions by category is a benefit to press room managers and purchasing staff looking for fast access to product details,” explains Heimerl. The ToolBox organizes the solutions, concentrates and consumables into predictable categories to instantly deliver product attributes.”