Survey Advantage

Survey Advantage Recognizes Top Franchise and Independent Printers

Survey Advantage released their Print Buyer Satisfaction Index (PBSI) for the quarter ending March 31st, 2013. Top performing achieved over 87% loyalty, average performers 73% to 86%, and poor performers under 73%. Q1, 2013 results are based on the percentage of 13,309 print buyer reviews that were “Very Satisfied” on recently completed jobs. Congratulations to AlphaGraphics of Wood Dale, IL for achieving the best overall loyalty rating with 98% of their customers stating they are “Very Likely” to recommend them other buyers. Below are winners by category or peer group.

Independent Commercial: Impressions Printing, Oklahoma City, OK, John Braaten

Allegra Network: Allegra Print & Imaging, Battle Creek, MI, Jeff McConville

Franchise Services: Sir Speedy, Nashville, TN, Steve Olsen

AlphaGraphics: AlphaGraphics, Wood Dale, IL, Ron Bittner

CPrint: K-Team, Hammond, LA, Judy Nesser

Kwik Kopy: Kwik Kopy, Crown Point, IN, Tim Koedyker

Minuteman Press: MMP of Lebanon, Lebanon, PA, Mike Geygan

Signs Now: Signs Now, Mokena, IL, Jon Osborne

Signs By Tomorrow: SBT, Gainsville, GA, Michael Kelly

The benchmark is a compilation of all feedback gathered for hundreds of printers participating in CustomerPulse. The feedback is published to benchmark performance and enable printers and sign makers to react quickly to customer complaints and opportunities. The PBSI is the most comprehensive measure of print buyer loyalty available in the printing industry.