Survey Advantage released their Print Buyer Satisfaction Index (PBSI) for the quarter ending June 30, 2013. Top performers achieved over 87% loyalty, average performers 73% to 86%, and poor performers under 73%. Q2, 2013 results are based on the percentage of 11,157 print buyer reviews that were “Very Likely” to recommend their printer after receiving their recently completed jobs. Congratulations to QPL in Chelmsford, MA for achieving the best overall loyalty rating with 96% of their customers stating they are “Very Likely” to recommend them to other buyers. Below are winners by category or peer group.
Independent Commercial: QPL Inc. & Image, Chelmsford, MA, Peter Derby
Allegra Network: Allegra, Nashville, TN, Jerry Herbert
Franchise Services: Sir Speedy, Addison, TX, Jim Quinn
AlphaGraphics: AlphaGraphics, Richmond, VA, Craig Campbell
CPrint: Pro Printers, Hudson, NY, Ryan Scott
Minuteman Press: MMP of Westchase, Houston, TX, Sharon Rayner
Signs Now: Signs Now, Hanover, PA, Adam Kirkpatrick
Signs By Tomorrow: SBT, Gainseville, GA, Michael Kelly
The benchmark is a compilation of all feedback gathered for hundreds of printers participating in CustomerPulse. The feedback is published to benchmark performance and enable printers and sign makers to react quickly to customer feedback. The PBSI is the most comprehensive measure of print & sign buyer loyalty available in the printing industry.
The vision of the PBSI is to improve industry performance through reliable real-time buyer satisfaction benchmarking.