Michael Massey, General Manager, Global Technical Services, and Vice President, has been appointed to the Technology Services Industry Association (TSIA) Field Services Advisory Board, joining executives from HP, EMC, Oracle, Cisco, Tokyo Electron America, Lexmark International, and Carestream Health.
TSIA’s Field Services Advisory Board, representing the leading association for today’s technology services organizations, works to strengthen the support and field services disciplines within the technology services industry; improve the operating and financial results of support and field services organizations; and enhance support and field services careers by defining important industry issues, trends, and opportunities. The board also advises TSIA executive management on how best to deliver field services solutions to TSIA members through programs, research, communities, and events.
“It’s an honor to be appointed to TSIA’s Field Services Advisory Board, where I trust that my experience will allow me to make a meaningful contribution to the group. My goal is to help address the challenges in field services and be part of the solutions that advance the industry. Kodak is committed to service excellence and has a long history of creating and delivering innovative technologies and breakthrough solutions that help our customers succeed,” explains Michael Massey. “At Kodak, we continually innovate and improve our B2B service capabilities. By serving on the TSIA board, I can help my industry colleagues improve field services best practices across the entire industry.”
Massey is responsible for KODAK’s Service and Support global strategy and delivery. With Kodak’s world-class service, customers realize increased productivity, enhanced revenue, and long-term growth. Massey has more than 20 years of experience in the field of product solutions and technical services and has held several leadership roles in service delivery, sales management, marketing and offer development. His previous roles have immersed him in the printing, document management, and telecommunications industries.
“We are pleased to welcome Mike Massey to the Field Services Advisory Board,” said Ravi Naidu, Director of Field Services Research at TSIA. “Today’s field services executives face a myriad of challenges and pressures from both inside and outside the company. From shrinking budgets and aging technology to new development and globalization, the work we do at TSIA addresses these issues and focuses on how to optimize the performance of the field services business for our members. Mike’s experience and leadership at Kodak makes him an excellent addition to our board. We look forward to his contributions in attaining our goals.”