Survey Advantage released their Print Buyer Satisfaction Index (PBSI) for the quarter ending September 30, 2013. Top performers achieved over 87% loyalty, average performers 73% to 86%, and poor performers under 73%. Q3, 2013 results are based on a total of 12,328 print buyer reviews – a 9% overall response rate increase over Q2 2013. Congratulations to Signs by Tomorrow in Clearwater, FL for achieving the best overall loyalty rating with 98% of their customers stating they are “Very Likely” to recommend them to other print buyers. Below are winners by category or peer group.
Independent Commercial: The Print, Malden, MA, Paul Doucette
Allegra Network: Allegra, Spartanburg, SC, George Nixon
Franchise Services: Sir Speedy, Dallas, TX, Shawn Pritchard
AlphaGraphics: AlphaGraphics, Salt Lake City, UT, Cheryl Christensen
CPrint: LX Printing, Colorado Springs, CO, Randy Monroe
Minuteman Press: MMP Westchase, Houston, TX, Sharon Rayner
Signs Now: Signs Now, New Orleans, LA, Michelle Gobert
Signs By Tomorrow: SBT, Clearwater, FL, Kathy Thornton
The Print Buyer Satisfaction Index (PBSI) is the most comprehensive measure of print and sign buyer loyalty available in the printing industry. The PBSI is a compilation of all feedback gathered by hundreds of printers participating in CustomerPulse. The survey data is published to benchmark performance and enable printers and sign makers to react quickly to customer feedback.