Survey Advantage

Survey Advantage Recognizes Top Franchise and Independent Printers for Q4 2013

Survey Advantage released their Print Buyer Satisfaction Index (PBSI) for the quarter ending December 31, 2013.  Top performers achieved over 88% loyalty, average performers 74% to 87%, and poor performers under 74%.  Q4, 2014 results are based on the percentage of 12,258 print buyer reviews that were “Very Likely” to recommend their printer after receiving their recently completed jobs. Congratulations to Company Printing, San Angelo, TX for achieving the best overall loyalty rating with 98% of their customers stating they are “Very Likely” to recommend them to other buyers. Below are winners by category or peer group.

Category                                 Top Printer                 City,State                    Owner/Operator

Independent Commercial            Company Printing         San Angelo, TX              Lorenzo Lasater

Allegra Network                           Allegra                         Clawson, MI                  Joe D'Agaunno

Franchise Services                      Sir Speedy                   Havertown, PA               Michael Brown

Alphagraphics                             Alphagraphics               Red Bank, NJ                Jac Bloomberg

CPrint                                         Bond Printing Co., Inc.    Hanover, MA                Jonathan Bond

Minuteman Press                          MMP of Westchase       Houston, TX                Sharon Rayner

Signs Now                                   Signs Now                     Holly Hill, FL               Tracy Collins

Signs By Tomorrow                       SBT                             Winston Salem, NC     Debbie and Dan Joyner

The benchmark is a compilation of all feedback gathered for hundreds of printers participating in CustomerPulse.  The feedback is published to benchmark performance and enable printers and sign makers to react quickly to customer feedback.  The PBSI is the most comprehensive measure of print and sign buyer loyalty available in the printing industry.

The vision of the PBSI is to improve industry performance through reliable real-time buyer satisfaction benchmarking.

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