Pitney Bowes Inc. (NYSE:PBI) today announced Mailstream On Demand, giving small and medium-sized businesses (SMBs) an outsourced solution to better manage their transactional document design, production and delivery across physical and digital channels. Mailstream On Demand leverages Pitney Bowes’ expertise in mail and document creation and distribution to help clients create more effective transactional communications that drive commerce.
“As customer preference for receiving transactional communications continues to evolve, small and medium-sized businesses are searching for innovative solutions to better manage their customer communications and leverage emerging digital channels,” said Steve Barnes, Vice President, Global Product Management, Pitney Bowes. “SMBs can now benefit from the latest technology, expertise and capabilities, previously affordable to only the highest volume mailers. Mailstream On Demand also makes it easy to migrate to digital communications channels.”
From document design to customer delivery and all the steps along the way, Mailstream On Demand uses the latest technology and process automation to help ensure document integrity and swift delivery. In addition, color documents are standard, enabling more effective cross-selling and lower client support costs. Mailstream On Demand is fully scalable, allowing clients to access the service as needed for certain higher value or higher volume applications, spikes in volume, business continuity or to expand their digital options for receiving bills and making payments.
Mailstream On Demand users will also have the option of delivering their transactional communications via Inlet, a technology platform designed to enable rich company and consumer relationships. Developed by Pitney Bowes and Broadridge Financial Solutions, Inlet gives consumers access to important documents through the online channels they already use, and offers companies a secure, customizable space to provide these documents and build relationships with customers on a daily basis.
Clients can also manage mailed payments with the Mailstream On Demand Lockbox Service or add web payment methods using the Mailstream On Demand ePay Service. For physical mail, Mailstream On Demand enables clients to gain postal discounts by aggregating the mail to reach required minimums they wouldn’t meet on their own.