Graphtec America has doubled the warranty coverage for current FC2250 Series and FC4200 Series flatbed cutters from one year to two years, upon product registration. Also effective immediately, Graphtec announces an On-Site Service Program and an Annual Service Choice Program for current FC8000, CE5000, FC2250, and FC4200 series cutters.
The On-Site Service Program puts a trained technician at the customer's door to resolve the issue in person rather than shipping the product to an authorized repair center. This program is the most cost effective and quickest way to resolve the issue and get the customer back into production.
The Graphtec Service Choice Program gives the customer maximum flexibility with respect to their service plan. Service Choice Programs are annual contracts that may be purchased any time within the standard warranty or during an existing service contract period. This program is an extension of the standard warranty program and covers parts and labor.