EFI launched four new initiatives – Fiery Global University, Fiery Implementation Services, Fiery Technical Excellence Center, and the Fiery Channel Incentive Program – aimed at making Fiery partners more successful and customers more profitable.
The new Fiery Global University program is a consolidation of eLearning courses, webinars, and technical classroom training that will help users develop expertise on Fiery solutions. Fiery Global University’s online eLearning offerings are interactive, highly visual, self-paced courses that help reduce support requirements, lower training costs, and decrease production downtime to ultimately drive more business through greater efficiency and knowledge. Fiery eLearning offerings are available as a single course, a bundle of courses, or as an annual subscription for all courses.
EFI’s Fiery Implementation Services help partners increase customer satisfaction by offering professional and customized implementation by a Fiery product expert. Fiery Implementation Services offerings ensure hands-on knowledge transfer, a pain-free installation, and minimal downtime that result in cost savings for partners and customers.
EFI has always offered world-class technical support to Fiery customers through its channel partners. To complement this existing support infrastructure, dealers now have direct access to the Fiery Technical Excellence Center to reduce support costs, resolve issues faster, and create an even more satisfying experience for their customers. With these new support packages, Fiery partners can reach a live expert on the Fiery Help Desk support line or use the online resources from the 24/7 self-service website.
Finally, the Fiery Channel Incentive Program, in addition to including all three service, support, and education programs, provides Fiery partners with extensive tools, resources, information, and essential training opportunities to improve product knowledge and increase sales. The tiered channel program distinguishes partners as value-added, integrated solution providers, enabling them to differentiate themselves and more effectively serve and support their customers.
The new Fiery programs are available now in the U.S., with global expansion coming soon.