Ricoh Americas Corporation

@REMOTE Enterprise Pro

Ricoh Americas Corporation, a leading provider of digital office equipment and advanced document management solutions and services, today introduced @Remote Enterprise Pro along with the @Remote Connector option, a server-based fleet management software application that extends Ricoh’s Intelligent Remote Management System capabilities to enterprise-level organizations. With the @Remote Connector option added, organizations are able to see their population and utilization of devices through a dedicated online portal, allowing for IT departments to monitor and manage their fleet from within.

@Remote Enterprise Pro is an important tool in Ricoh’s Managed Document Services (MDS) program, which focuses on total cost of ownership, business process improvement, security and compliance, and environmental sustainability. This new addition to the @Remote family is geared toward organizations with hundreds to thousands of networked printer and digital multifunction product (MFP) output devices, enabling these large print fleets to be managed from a single application. @Remote Enterprise Pro compliments an already robust set of MDS tools.

By centralizing fleet management, @Remote Enterprise Pro permits simplified management of print devices across multiple locations. IT Administrators are able to map, monitor and configure Ricoh devices remotely, greatly reducing help desk calls and simplifying the IT support needed to manage large print fleets. The software’s optimized performance improves the process for device discovery and polling, further saving time and reducing the total cost of ownership (TCO) for devices being managed by the software.

“@Remote Enterprise Pro is Ricoh’s device management solution that enables larger organizations to manage their print devices and have access to secure fleet reporting. This unique blend of onsite print device management and fleet utilization reports provides an enterprise with the necessary tools to improve day-to-day administrative tasks and streamline their bottom line,” said Shun Sato, senior vice president, Marketing, Ricoh Americas Corporation. “@Remote provides a means to monitor the ever-changing population and device utilization data to help organizations to optimize their fleet of print devices.”

@Remote Enterprise Pro offers access to detailed fleet population and utilization reports found at Ricoh’s secure Web-based portal. Administrators can scrutinize page counts, page sizes, duplex versus simplex, monochrome versus color and other metrics to better track network activity. Also, @Remote Green Reports allow businesses to monitor, assess and report imaging fleet performance and employee printing trends on Ricoh devices in support of internal sustainability and/or cost reduction goals.

In addition, @Remote Enterprise Pro can automate service alerts, toner alerts and meter submission, reducing labor intensive tasks by permitting devices to communicate directly to the service provider. Remote firmware upgrades can also be made seamlessly by @Remote, which improves uptime by facilitating the installation of upgrades without user intervention.

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