Innovation the key to growth
Quippe.it's 20-strong workforce help generate a turnover of 3 million euros, which accounts for 30% of Poligrafica's total turnover. Key to the success of the web business is the attention the company pays to continually strengthening customer relationships. For example, on the website users can turn to chat assistance for help with any problems, ensuring they get the product they expect. Quippe.it is also committed to sustainability, and uses FSC-certified papers and vegetable-based inks.
"Our philosophy is to explore ways to become more innovative with our processes, products and services," concludes Pasinetti. "In the near future, we plan to offer top-quality products to the B2C market, and continue developing our web-to-print operation. Key to this development will be Enfocus PitStop Connect. It's ideal for when a large number of relatively inexperienced users need to send PDF files."