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Editorial: What Makes a Printer Successful?

Secrets to successful print ownership

Article • May 1st, 2012
Johnson's World: Shopping for Customer Service

What can you learn about customer service from the checkout line at an...

Article • April 1st, 2012
Editorial: A Subtle Shift in the Universe

This month is one of those rare times when it seems as if all the QP...

Article • March 1st, 2012
Clear Vision for the Print Industry

In the congenial atmosphere of Florida’s Gulf Coast, printers, vendors...

Article • February 27th, 2012
Customer Service! Customer Service! Customer Service!

If you have little direct contact with your customers, how do you know...

Blog • February 7th, 2012
Your Ego or Your Customer? What's More Important?

Print shop owners often find that they are the source of what they...

Blog • January 30th, 2012
Customer Service: It Will Make or Break Your Business

In an age of competitive fever and instant communication, customers have...

Blog • January 23rd, 2012
Brands Should Master the Customer Dance, According to Pitney Bowes Customer Communications Management Research

Dancing reality television shows have captivated American and European...

Press Release • November 16th, 2011
Sales Clinic: Do You Have Happy Customers?

Dave Fellman asks, how do you know whether you have happy customers? The...

Podcast • October 7th, 2011
Sales Clinic: Recipes for Success (and Disaster)

From the paper and ink or toner to the smile of your delivery driver, print...

Podcast • October 7th, 2011
Mail Room: Ask Sandra

Sandra Long, vice president, Printer Market and Customer Development...

Article • October 1st, 2011
Avanti Launches ‘Automated Proof Tracking’ at Graph Expo 2011

Avanti Computer Systems Limited

Streamline the proofing process for faster turnaround time

Press Release • September 1st, 2011
KBA’s Service Select Program Continues to Draw Enthusiastic Customer Reviews

KBA North America

Increased productivity, better understanding, and optimized press usage are...

Press Release • August 24th, 2011
Keen (ecommerce and CRM)

Keen Systems

Keen Systems (Booth 1071) is unveiling Keen, an ecommerce and CRM service...

Product • September 11th, 2011
How—and Why—to Integrate Web-to-Print into Your Company Website

Websites are evolving to higher levels of interaction with the consumer...

Article • August 10th, 2011

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