Implementing a Customer Survey Response System

Michael Casey, President of Survey Advantage, and Paula Smith, President of Curry Printing & Copy Center, discuss the benefits of customer surveying. They review topic such as what to do with the data when it comes back, how you use it in your business with your team, how you follow up with customers, and what to do with the results.

Survey Advantage is a member of NAPL's Member Advantage Discount Program. MADP is an NAPL service that provides members with discounts on services provided by the companies involved in the program.