On this episode of the UnPodcast, we talk all about airlines and how good or bad customer service can change the entire way we view an airline and whether or not we choose to fly on a particular airline. We also share some of our best and worst flight experiences.
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Other topics include:
What it's like to be mistaken for Jesus
Our worst flight experiences EVER
Two ways of reacting and the impact of each
How travel presents ample opportunities to provide good customer service
Levels of outrage
How the way things are handled affects the way you view a brand
The worst apology a company can give
Why it's never just one thing
How Delta has changed my perception of their brand
How to change an angry consumer to a content one
And so much more. . .