2014 Annual Conference: Knowing the Score -- USPS Scorecard and Quality Reports

Here Tom Glassman, Wilen Direct, Bob Schimek, Satori Software, and Arlene Zisow, US Postal Service as they discuss the implementation of Full Service IMB as a requirement will happen in 2015. Regardless of the Full Service Mandate, Mail Service Providers must understand and fix errors before the USPS asses Penalties. Reviewing and modifying your scorecard and quality reports are critical steps The ability to read and interpret the USPS reports and mail.dat file will allow you to understand your errors and will provide you with knowledge to dispute the error and bill.  This will benefit you and your customers.